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SXSW: Championing Social Media

Ian Ochiltree - March 22nd, 2009

I wanted to pick out some thoughts from one panel at SXSW concerning ROI in social media campaigns, otherwise seen pinging around the blogosphere:

“My Boss Doesn’t Get It: Championing Social Media To The Man

We all know that social media is the best thing since sliced bread, right? Then why is it so hard to explain the value of social media to people who don’t get it? Join our panelists, who have successfully championed social media initiatives, for a discussion of what works and what doesn’t when it comes to selling social media to your boss or clients. This panel is sponsored by Small World Lab.”

Panelists:

Miles Sims VP of Product Mgmt,   Small World Labs

Peter Kim Sr Partner,   Dachis Corporation

Michael Wilson Founder/CEO,   Small World Labs

Rebecca Caroe Sales & Business Dev Expert,   CreativeAgencySecrets.com

Christian Caldwell Web Interaction and Usability Specialist,   Small World Labs/American Heart Association

(info taken from the SXSW site)

It was interesting to hear Christian Caldwell note that reach is the most important metric whilst stressing there are no standard measurements of ROI in social media – they must be formulated around your individual company. I must admit that I did come out a little dissapointed as I was perhaps wrongly looking for more examples in practice of how the panelists succesfully negotiated the ROI issue for a particular social media channel. Yet esteemed ex-Forrester analyst Peter Kim is right when he notes that ROI is based on too many assumptions and from the marketer’s point of view it remains a formulaic science.

It comes down to the continuing fragmentation of social media driving too much complexity. The number of media channels available to marketers, agencies and consumers keep on growing and then the platforms you may have established some measurement for evolve (one example might be Facebook – conversations have now shifted to status updates). Proliferation of choice offers marketers new opportunities, such as social networks, mobile, and branded entertainment, yet each of these has its own success metrics and dynamics, making comparison and the calculation of ROI near impossible.

However, the panel did offer tips for a succesful social media campaign:

- Plan

- Measure and report results to ensure acknowledgement

- Build culture and seed it

- Articulate the metrics to set expectation

- Define what you plan to achieve up front

Some more SXSW reflections from blogs afar:

- Peter Kim, Reflections on SXSW ’09

- Nathan McDonald, SXSW Interactive Highlights
- Jackie Huba, 18 cool things at SXSW
- Rachel Happe, SXSW ’09 retrospective
- Alora Chistiakoff, Highlights from SXSW 2009
- Mack Collier, SXSW Recap – The Sessions
- Jeff Beckham, SXSW Scorecard
- Aaron Strout, Overheard: I Survived SXSW ’09 and Lived To Talk About It
- Marc Berry, 2,584 words on SXSW Interactive 2009
- Mike Stopford, SXSW Interactive 2009 – Reflections

Building Strong Online Communities @ SXSW

Ian Ochiltree - March 17th, 2009

PREAMBLE TO THE DISCUSSION:

PRESENTERS

* Ken Fisher – Ars Technica
* Alexis Ohanian – reddit.com
* Drew Curtis – Fark.com
* Erin Kotecki Vest – BlogHer Inc

DESCRIPTION

Many start blogs and social networking sites, but few build vibrant, self-sustaining communities. This panel explores some of the most successful ventures that grew independently and continue to grow today. Lessons learned, plans for the future will be discussed along with some best practices for those who seek to develop true communities.

TYRANNY OF THE WILL OF THE MINORITY

Drew Curtis coined “the tyranny of the will of the minority” to explain how the few in a community will try to dictate the tone and topic of the discussion to the majority. This drew a small hallelujah from me as my experiences in forums have reflected this.  Interestingly, Alexis Ohanian later stressed the importance of trying to understand the voice of a sometimes often barely audible “silent majority”.

MODERATION

It was interesting to hear Alexis mention that comments need to be moderated in context of a greater discussion and not judged in an isolated moderation queue.

COMMUNITY IS A HOUSE PARTY

Drew Curtis believes in managing his Fark community like a house party. Come for fun but abuse the decor and you’re out.

BAD COMMUNITY MANAGERS

They tell rather than ask
They don’t inform the community of coming updates
Interestingly, they listen to the community TOO much

GOOD COMMUNITY MANAGERS

Have patience, level-headedness, calmness, handle users with grace, multi-task – Erin calls them the “calm multi-tasker”.

AVOID A GHOST TOWN

If you’re making a community don’t make forums look like a ghost town with too many sub-forums as this will dilute content.

USER ANONYMITY

Drew Curtis says “if you can’t say something with your name attached then go to hell”.

BeerSphere and SXSW’s Final Day Delights

Ian Ochiltree - March 17th, 2009

I recently attended the popular digital advertising get-together “BeerSphere” at SXSW. In my opinion the best networking has always been built on beer but even more-so when it involves those cool digital people who have mobile devices which allow them to follow you on Twitter whilst you *boilk* away together.

“Are you on Twitter?” is the new “do you have a business card?”

Yet I’m also someone who prides himself on a traditional Patrick Bateman-esque prideful despatch of a business card. However, being socially connected through Twitter has been particularly useful in keeping in touch with those I’ve stumbled upon throughout SXSW. You can play it by ear on what talks to go to and what bars are the most happening. It’s also great to know that these people you meet won’t be so easily lost in an old business card holder.

Looking forward to “Building Strong Online Communities” talk today with the Reddit and Fark folk plus a Chris Anderson keynote. I shall surely return bearing new social media gubbins to muse.

The London Eye Watches the Watchmen as Dr. Manhattan Rises in the Thames

Ian Ochiltree - March 5th, 2009

Yesterday evening myself and Rory headed down to the Thames and hopped on a boat to film a 100ft water projection of Dr. Manhattan as part of the Watchmen campaign. The flip camera’s humble results, in my opinion, still managed to capture some of the best footage (OK, a tad bit of filmmaker bias here).

Dr. Manhattan

0 The London Eye Watches the Watchmen as Dr. Manhattan Rises in the Thames

Comedian Badge

0 The London Eye Watches the Watchmen as Dr. Manhattan Rises in the Thames

Great cause, great viral, great results…

Ian Ochiltree - February 10th, 2009

ComputerTan.com, the hoax site we launched with McCann Erickson, could have easily been an advertisement for Something Awful‘s anchor “the internet makes you stupid”.

It wasn’t, thankfully. It was for the wholehearted cause of spreading awareness around the tanning risks of skin cancer.  The anger of being hoaxed by something so preposterous was replaced with a little helping of understanding.

500k visits to the site, 100′s of blogger mentions and a wealth of international press since it was launched 7 days ago make this wholly pro bono campaign deeply satisfying for everyone involved. For those who who were luckily enough to not fall for it, here’s the informercial:

0 Great cause, great viral, great results...

SNOWTOGRAPH

Ian Ochiltree - February 2nd, 2009

After a few non-starters with dodgy digital cameras and seemingly un-snappable (my made up word of the day) snow, we finally maged to capture the blizzard occurring outside Rubber Towers in Bristol.

02022009066 SNOWTOGRAPH

Check out Alex on the left. Contrary to popular belief, he isn’t actually closer to the camera or jumping. He is in fact suffering from allergic rection to the snow, swelling up and floating away. Look at the pain on his beardy little face.

Katrina’s hands have also been replaced with huge Sugar Puffs.

Putting Team Rubber on the (a)Map

Ian Ochiltree - January 28th, 2009

Our ‘viral product’ aMap has created quite a stir. 700 arguments have been mapped across the globe since the giant Web 2.0 news gatekeepers TechCrunch and Mashable (amongst others) featured the widget on Monday. Kudos to Erick Schonfield for taking the time to slot smaller start-ups such as ourselves into a news feed which puts us in the company of Google, Microsoft and Apple:

picture 9 Putting Team Rubber on the (a)Map

Hear no viral, see no viral

Ian Ochiltree - January 27th, 2009

I love aphorisms.

In emails and blog posts me and Tim have been trying to come up with the most succinct viral definition.

The results:

“If the number of people who are passed the message in one iterative step is greater than the total number of people in the previous step for some period of the campaign then it’s viral”
Tim

“Hear no viral, see no viral.”
Me

One from blogs afar:

“Viral is a thing that happens, not a thing that is.”
Faris Yakob

I concede to Tim’s description even if it isn’t awesomely aphoristic. It opens up a sense of timescales and an idea of measurement, both of which are the scurge of shorter, more hollywood-wit phrasing around “viral” – such as mine and the others doing the rounds..

The ultimate dare of the National Year of Reading

Ian Ochiltree - December 23rd, 2008

I’m a big culprit of ignorance in an age of Wikipedia. For me it’s too much of an open invitation to indulge in highlight culture, giving me only the necessary fuel to read books that can’t be summarized by Wiki’s meritocratic article compilation. Perhaps Chris’ Gladwell post sits in agreement with me.

So I am intrigued to work on the 2008 National Year of Reading campaign which aims to engage the younger generation by welcoming any form of reading – offline and online. I may be too old to be in the target demographic but perhaps I’m in the ideal position testify how important it is for the future that an entertaining Web 2.0 successfully embraces (not opposes) offline and online reading for an infotained public. McQuail’s uses and grats coins this as cognitive needs.

I can also testify that my younger sister spends 43204834309 hours on social media – YouTube, Bebo and Facebook – the latter of which the topics of discussion I’m constantly reminded of via a newsfeed. Unfortunately as the fabric of social network discussion revolves around events or people the platform does not necessitate too much reading.  However, optimism must be expressed when the architecture for participation on social networking sites is the the wall – a perfect basis to share information as well as entertainment.

Name the Greek philosopher who once said:

“Great minds talk about ideas, average minds talk about events, and small minds talk about people”

(Yet when someone mentions this quote to me I can’t help but think the presupposition of the philosopher was one of big head and not great mind.)

What I really like about the National Year of Reading’s online campaign is that it uses video dares over YouTube as entertainment, to incite information retrieval in the form of reading – and then uses a YouTube channel wall as the voice or participation platform.

The online campaign targets 1-14 year old boys who have become disengaged with reading in school. Running until Christmas, the campaign aims to creatively engage with the target group by tapping into
their online habits. The press release stresses multiple values such a program instills into communities and reads: “The year aims to encourage people to read in businesses, homes, and communities around the country, providing new opportunities to read and helping people to access help and support through schools and libraries” — but i’ll leave you with a quote on why this as a Government initiative is also a great democratic process:

“A popular Government without popular information or the means of acquiring it, is but a Prologue to a Farce or a Tragedy or perhaps both. Knowledge will forever govern ignorance, and a people who mean to be their own Governors, must arm themselves with the power knowledge gives.” -
–  James Madison

The ultimate dare of the campaign is to read – do it, DO IT NOW! (your Governor needs YOU!)

O2 utilise camera-phone image recognition and image processing technology for latest multi-platform ad campaign

Ian Ochiltree - November 28th, 2008

We’re lucky enough to be working on this and it’s fab.

Have you seen this 02 ad campaign on billboards, the underground, press, TV, in-store and even online? (for 02 customers only)

priority 2 O2 utilise camera phone image recognition and image processing technology for latest multi platform ad campaign

Take a picture of the shiny “I” on your phone in any of these surroundings (yes, even online) and text it with the letters ‘NYE’ to 63333 and you’ll receive a reply with the “I” (acting as a door) opening to reveal either a Christmas scene, or an image of The O2 – the latter signifying you are a winner of tickets to one of the New Year’s Eve events at The O2, featuring Elton John, 2ManyDJs (@ matter) and Hed Kandi.

Here’s my humble 2MP attempt:

image upload 82 7641841 O2 utilise camera phone image recognition and image processing technology for latest multi platform ad campaign

And here’s one I spotted in Old Street, London:

image upload 55 732768 O2 utilise camera phone image recognition and image processing technology for latest multi platform ad campaign

I hope the image processing technology doesn’t have megapixeltronic aesthetic bias. Actually I do. If I text a picture of Jessica Alba to this number, will it….

Check the microsite.