Team Rubber BlogTeam Rubber talks on the Internet in a blog

I liked this post from Matthias Marschall: Open Communication Stops De-Motivating your Team

We always try to be as open as possible for the reasons outlined in the post, which boil down to “it’s just better”. Hopefully that’s obvious. As Matthias says, if we’re all aware and informed, we trust each other more and we can be braver. If we hide things, the result is unease, rumour and lack of trust.

Much the same applies to our relationships with clients: we’ve seen time and again that clients value and respond to honesty, openness and frank advice. For us this is a default position: it’s in the company’s DNA. Tell a good story: yes; hoodwink and deceive people: no thanks.

Should we be totally open on everything? No. Sometimes we’re dealing with information that an employee or client needs to keep confidential for sound reasons. So we have to make judgement calls, not a blanket rule. Rule of thumb: always be open, except when it will do more harm than good. We’re here to do good

This entry was posted on Tuesday, November 24th, 2009 at 9:10 am and is filed under Doing Business in Public. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.