I’m Annabel, and for now, I’m the Operations Manager at Delib. We’re looking for someone to take on my role and be a general all-round problem-solving organiser-of-stuff.
This is an ideal role for someone who’s worked in project or account management, been a production or traffic manager or even high-level office administration and is looking for a new challenge – we want a proven fixer.
This is a part-time position – roughly 3 days a week, but we’re open for discussion about this. The salary bracket is between £24k – 34k pro rata.
The job is based in central Bristol. Don’t live here already? Move, you won’t regret it.
The job, briefly:
We develop software to help government consult their citizens on matters of policy. We have customers in the UK, Australia, New Zealand and North America, with a team based in Brisbane, as well as our HQ in Bristol.
Much of what the job really entails is supporting the frontline – the developers, the sales team and account managers – by being responsible for all the things which enable them to do their job.
The list is endless, but here’s just some examples of the things you’ll need to do:
+ Ensure we get the most out of the tools we use (which’ll involve some analysis) and administer changes and improvements;
+ Formulate and implement policies (or updating existing ones), to comply with new guidance or for our own advancement, and maintain advocacy for each and every one of them in real terms;
+ Keep tabs on production traffic: working with account managers and developers to manage priorities and avoid scheduling pitfalls;
+ Speak regularly with the Australian team (and, maybe as we grow, other territories) to understand their priorities and pressures, and represent these in conversations that happen in GMT (this will mean some out-of-hours chats);
+ Coordinate information to prepare for a software release;
+ Submit documents (and some inevitable form-filling) to keep us on government frameworks, and help respond to ITTs;
+ Recognise where failure demand can be reduced and working to make that happen.
And you’ll also work with our Studio Services team, to handle things like:
+ Recruitment and new starters;
+ Maintaining processes for leavers;
+ Password administration and access;
+ Sourcing and managing freelancers.
There’s a lot of variety in this role, both in the work and the pace – some days are wholly reactive maelstroms of activity, while others I have the opportunity to spend hours on a single, less urgent, equally important task. You need to be able to thrive at both.
Why I like to work here:
Delib is a fairly unique opportunity to do something that actually matters. Internet tools alone won’t strengthen democracies, but without them it’s downright impossible to improve the ongoing relationship between citizens and their government.
Aside from our social mission, I like Delib’s working environment – the dress code is casual, using business speak is practically grounds for dismissal and we operate flexi-time. We also do all the usual tech company stuff – Macs, second screens, free toast, our own mini festival – in short, it’s one of the better working environments you’ll come across.
Delib is an ‘agile’ company, which is primarily a software development practice, but one we try to implement in other areas. I’ve never worked somewhere so… smart. We also use IRC (chat rooms) for a lot of internal communication (if all companies did this, I think the world would truly be a more efficient place).
For better or ill, (I’d say better) I run my own day and so does everyone else. You need to be able to crack on without constant supervision, which suits independent people down to the ground.
What I would like from you:
We don’t have many pre-requisites on experience, but a solid, practical understanding of relatively fundamental business and professional practices is a necessity – the Data Protection Act, how cashflow works, risk assessments, the different types of business insurance – that kind of thing… (that rules out fresh graduates, sorry).
You’ll also need to know about (or be prepared to get familiar with) operational issues more specific to developing software for online use: the intricacies of our Cookie and Privacy policies; information security compliance; reviewing the disaster recovery plan…
And some of the things I do are purely administrative – we need someone who gets a kick out of a good filing system, who won’t get bored by the small stuff.
You’ll need strong organisational skills, and the ability to juggle a number of tasks – plus a genuine desire to get stuck in and take responsibility for seeing things through.
I think you’ll probably be quite a logical person, who doesn’t freak out when confronted with a page of legal language, and you can digest complex ideas and translate them simply, accurately and honestly.
Finally, you’re going to need to be a little bit annoying Keeping tabs on what’s going on in different teams and joining up the dots requires a keen ear and no shame about (occasionally) being downright nosey.
We don’t place too much faith in CVs but the bad ones help us choose who gets routed to the no pile (we don’t enjoy saying no by the way). The covering letter is really what we look at. If we like the look of yours we’ll get you in for a standard hiring interview. Fancy that? Drop us a line. Email firstname.lastname@example.org
P.S. No agencies please! We know where you are, we’ll call if we need you.