Archive for the ‘Jobs’ Category

Why I like working as an Account Manager at Delib

Rowena Farr - November 19th, 2014

This post is linked to the full job add for this role.

Hi I’m Rowena, an Account Manager with Delib, part of Team Rubber. We develop software to help governments consult with citizens online. In practice, this means placing tools (our three online applications) in the hands of government departments and helping them to use them. In order to ensure our apps are online, understood and well used, we need someone to manage our expanding customer base, which is where you come in.

The job, in brief:

Account Management is all about ensuring customers are happy, retained and would refer us onto other organisations. If we get it right then it’s an all round win, we’re happy, our customers like working with us and together we’re helping citizens connect better with decision making. Delib is a small company (there are about 12 of us in the whole team) and account management very much forms the linchpin of the company, sitting between our customers, and the sales and software development teams.

A ‘typical day’ is varied and isn’t always ‘typical’, it might involve meeting with our developers in the morning (we have a morning ‘stand-up’ each day), responding to support requests and chatting with customers to ensure their needs are met and that they are happy. Alternatively, you might find yourself walking around Whitehall or flying up to Edinburgh to run a training session for a customer. To do this role, you need to be driven, inquisitive and open-minded, and happy to be flexible to ensure that customer needs are met.

The job will require you to not just learn product knowledge, but also, in time, become an expert in the market we work with – digital in government. It helps if you have a hook of interest in Delib – whether it’s an interest in government, in digital or just generally in doing a worthwhile job. We also have a business in Australia (and a small team based there) and we often work with public sector organisations in Canada and the US, which is exciting and can keep your customer-base pretty varied.

Why I like to work here:

Delib is a fairly unique opportunity to do something that actually matters and improves people’s lives on both a large and small scale. It’s pretty satisfying to see something you’ve helped out on being mentioned on the news or seeing a nice Tweet from a customer after you’ve taken the time to look over their query at the end of a working week:

Screen Shot 2014 11 19 at 15.52.44 Why I like working as an Account Manager at Delib

Because we are a small company and team (there are two of us in the account management team and a civil service secondee) you have a large amount of autonomy in your role and are trusted to get on with your job. The company operates an almost flat structure, and you pick up responsibility very quickly. You’ll be expected to be directly responsible for something, but also given the opportunity to suggest how it we can do things differently.

In return for hard work (we all work hard here) you are rewarded with a supportive team, nice office location and company perks. Some highlights include:

  • We have a lovely working environment – there are lots of herbal teas available, a fruit box and bacon sarnies on a Friday!
  • Working on King Street in central Bristol means you have access to lots of lunch options or easily pop to the bank at lunch. If you’ve ever worked on an industrial estate like I have you’ll appreciate this!
  • We use macs and you’ll have a second screen and a nice chair. Alongside a leafy working environment (this is the office)

Delib office Why I like working as an Account Manager at Delib

  • We have a generous holiday allowance (24 days plus bank holidays) and you’re allowed to work from home over Christmas, which means you don’t have to take the time of if you don’t want to.
  • If you create a case and company circumstances allow, you can do some training. This might involve learning about Agile methodologies or attending a relevant event.
  • Occasionally you’ll get to travel with the role – sometimes this will be to a less-than glamorous building in the middle of nowhere, but sometimes it’s to visit customers in pretty cool locations such as Edinburgh, Manchester, Dublin, and even Australia.

IMG 8549 764x1024 Why I like working as an Account Manager at Delib

  • We have an annual work outing called ‘burning rubber’ which is our summer gathering. We head out of the office for the day, drink and eat before burning rubber. Yes burn rubber icon wink Why I like working as an Account Manager at Delib

IMG 4809 1024x764 Why I like working as an Account Manager at Delib

 

What we would like from you:

You’ve probably worked in account or project management previously for at least a couple of years and understand how the job works. We’re not looking for a fresh graduate (although we do hire those for other roles) or anyone else who needs the basics explained, so please don’t apply if that sounds like you. We need you to be good with words and have a desire to know things, we really like finding things out for our customers and for ourselves. This is not a hard-sales role, it is consultative account management – warmth and personality are things we like a lot.

The work (in bullet points) and more detailed requirements can be found on our full job add.

 

 

 

 

 

Quality Assurance jobs in Bristol

Stan Crofts - October 1st, 2013

This job has now closed.

Thank you to all who applied, we are reviewing the applications and will be in touch shortly.

 

This job is a full time, permanent position, working from our office in the centre of Bristol. Depending on your experience, we’ll pay a salary between £18,000 and £25,000. Really, we care more about your diligence and personal qualities than experience in QA. We are willing to hire people who do not have experience in QA at the low end and raise their pay as their skills develop.

Why I like doing QA for Team Rubber:

Hi I’m Stan. Originally, the thing that attracted me to QA was that it was a job, any job at all. I fell into it as a graduate who didn’t really know what I wanted to do. For quite a lot of the people who have been doing QA in Team Rubber, it was their first QA job. It generally works out quite well.

I started out in QA working for a company that made smartphone apps. I stuck with QA because I found myself learning new things about software development, technology and what people have to do to get good products out the door. It’s the same kind of learning that makes Team Rubber’s account managers enjoy their jobs.

It feels good to work as part of the team on making a thing better. Being part of the team that builds an artefact, instead of just processing lots of stuff, means that there’s always this nice thing that you’ve built. You can point at it and take pride. I always feel really involved in Team Rubber. People listen to the suggestions I make about how we should do things and how we explain things to people.

Inside Team Rubber, QA people work in several teams at once, so you’re never just stuck on one thing for months and months. You get to take on a range of different products, and it’s interesting to work with different sets of people.

 

testing mobile apps Quality Assurance jobs in Bristol

Andy and Neal testing a web application on a group of different devices.

QA work requires a lot of diligence and a bit of curiosity. You’ve got to have a kind of imagination that helps you dream up ways to break things, especially in ways that other people might have missed. You have to be completionist and to take pride in making sure that the thing you’re working on is completely finished. You’ll need some self-direction to be able to do things like clear bug tickets for one project while you’re waiting for the developers on a different one to react to something.

In this job, you will spend most days flicking between different mobile and desktop browsers, looking at three or four different apps. You’ll do testing of new features and some manual regression testing. We’ll teach you everything we know about QA over time: how to do it, how to look for interesting types of bugs, more ways to break things, how to spot accessibility problems, how to automate as much testing as you can, and so on.

Because it’s a small company, you’re quite autonomous. The company is quite flat and you pick up responsibility very quickly. You’ll get told, “You have responsibility for doing this. If you can think of how to do it better then tell us and do it.” There’s authority that comes with the responsibility; you will be expected to say, “that’s not good enough to give to customers”, and no one (except possibly the boss) can overrule you.

The people here are really friendly. Lunch is great! The Bristol office is surrounded by a lot of really good lunch places and there are loads of cosy pubs too. The whole product development team is quite tight-knit; we invite everyone to come along when we go out to drink together in the evenings, usually about once or twice a week.

The atmosphere is pleasant. We don’t have anything like a really stuffy, segregated cubicle office. We’ve got a colourful open-plan office. About half the time, someone has music playing. There’s always something going on.

Contact details:

If this sounds good to you, please get in touch. Send us a cover letter (to services@rubberductions.com) and your CV. We’re more interested in covering letters than in CVs. If we like the look of yours we’ll get you in for a standard hiring interview.

We will not accept applications via recruitment companies.

Programming jobs for nice, friendly human beings

Richard Barrell - October 1st, 2013

This position has now been filled but thank you for your interest icon smile Programming jobs for nice, friendly human beings

 

Hi. I’m Richard. I write software for a company called Delib, which is part of Team Rubber. We make web applications for governments to ask their citizens what they think about things. If you like to write computer programs for making strangers’ lives better then I would like you to come and work for Delib, too.

I’m going to write briefly about the job, then the reasons why I like to work here, and finally about what I would like you to do for us.

The job, briefly:

We have some web applications written in Python, running on Linux and FreeBSD. I am one of 3 programmers employed (plus one freelancer) to work on and improve them. We want to hire more programmers to work on them so that we can remove bugs and add features more quickly. This means that we need people who understand or can rapidly learn Python, HTML, CSS, JavaScript and Git. Familiarity with Unix-like operating systems and networking would help, too. Depending on experience, the salary for this job will range between about £25,000 to £35,000.

Why I like to work here:

We have a pleasantly-informal atmosphere. The dress code for programmers is, roughly, “wear clothes”. In Delib, the word “professional” refers to being conscientious about your work, not how you look. Our sister company VAN has one programmer who works here specifically because we didn’t ask him to cut off his dreadlocks. icon smile Programming jobs for nice, friendly human beings

On most days, we’ll have music playing in the office. About once a month, on average, someone will bring in a pet dog or a small child, at which point productivity plummets in a fit of cooing and doting. We are always grateful when this happens.

We’re a pretty tight-knit group. We lunch together about half the time and go out for drinks or dinner about once a week. We are still friends with most of the people who have worked for us in the past and moved elsewhere. For instance, Adam, who moved on from Team Rubber recently, comes out with us about once a fortnight. We usually spend the evening at Renato’s next door, enjoying the pizza and cider.

burning rubber 2013 beautiful Programming jobs for nice, friendly human beings

The bonfire at Burning Rubber in 2013. Burning Rubber is an annual party that we hold every summer.

Delib has a mostly-flat hierarchy. We’re led by a managing director (and co-founder), Andy Parkhouse. Mostly, people report firstly to their team and secondly to their boss. We’re not a vertically-oriented get-promoted-or-you-get-fired kind of organisation. We also don’t do the whole miserable “fire the bottom 10% of the company every year” thing made famous by high-pressure financial firms. We prefer to hire good people and then stay friends with them.

We practice a couple of different agile processes. We use variants of Scrum and Kanban, for managing tracks of work with different types of deadline and delivery date. We insist that people try to stick to the process that their current assignment uses, but we also make sure that every two to four week “sprint” of work includes a meeting to talk about how it went, where anyone can make any suggestion to make the process that they have to follow more useful. If someone convinces the room, we’ll start working with the changed version straight away.

What I would like you to do for us:

I want you to join our team. I don’t care what your age, gender, race, or religious, spiritual or political views are. We don’t even discriminate on grounds of text editor choice. I use both Emacs and vi (not vim) myself, but most people in Delib are using TextMate.

I want you to write succinct, beautiful, self-documenting Python code with sensible unit tests whenever it is possible to do so, and carefully-thought-out Python code with comments describing all of the invariants and extra tests specifically for the fiddly bits when it isn’t.

 

our king st studio Programming jobs for nice, friendly human beings

Our studio office in the centre of Bristol. We share this office with two sister companies, Rubber Republic and Viral Ad Network.

I want you to write HTML fluently, without really needing to think about it. I want you to write JavaScript with the same level of care as you write Python. I want you to write CSS that can be maintained easily. I want you to be able to follow our not-too-overcomplicated Git workflow so that you can share your excellent work with me.

I would like you to be able to use Unix-like operating systems. I will insist that you use a laptop with OS X or Linux on it for development, even if in a virtual machine. All of our development team do customer support on a rotation, so you will eventually be asked to make changes on production servers, most often to change some or other piece of Apache configuration. I don’t expect you to know Apache off-hand when you arrive; you will be able to get by by learning on the fly, as we only use a small subset of its configuration language on a day-to-day basis.

I want you to be nice enough that the account managers won’t be scared of you except on Halloween. I’d like it if you came out with us in the evenings every once in a while, but that’s not mandatory at all. I definitely want you to smile widely when I buy you a silly Christmas present once a year. (I don’t want you or anyone else to reciprocate; handing people small amusing gifts is my own hobby, not anyone else’s!)

I want you to be flexible about what your next task is and capable of learning on the fly. We have a lot of different systems to look after. I want you to be willing to ask questions to get at all of the information that people have never thought to write down. I will love it if you are conscientious about making sure to write it down immediately afterwards!

Contact details:

If this sounds good to you, please get in touch. Send us a cover letter (to services@rubberductions.com) and your CV. We’re more interested in covering letters than in CVs. If we like the look of yours we’ll get you in for a standard hiring interview.

We will not accept applications via recruitment companies.

Programming and development that doesn’t suck

Andy Parkhouse - August 5th, 2013

This position has now been filled but thank you for your interest icon smile Programming and development that doesnt suck


We’re looking for a Developer to work with either Viral Ad Network or Delib. These companies are part of Team Rubber; you can find out more from our blogs. We think we have a pretty good environment in which to write software. We have a big airy studio in a listed building in Central Bristol. It’s not perfect; it’s a bit busy, but we care and say thanks, and we go out for lunches and drink together after work and I reckon that counts for a lot. We’ve got pretty good at using agile development processes like Scrum and Kanban. We also have version control, testing, and decent chairs (or sofas to work on if that’s more your style). Bring your own laptop or we can supply one – you’ll get a decent quality Macbook Pro.

 

Typically we work well with people who’ve got a Computer Science degree and have been coding since at least their early teens. YMMV. We prefer people who can write.

 

We need to get some web app and operations stuff done, here’s the outline:

– We generally use XHTML, CSS and Javascript. There may be other ways to do it, but we’ve found these ones are pretty good and not too much hassle. We have to support a wide range of browsers including, increasingly, mobiles and tablets.

 

– We generally use python. Generally python doesn’t suck. We work with python frameworks including Pyramid, Zope and Plone. You don’t need to have used these, but experience with a web framework might be useful.

 

– There are some database things to do. Sometimes in various flavours of SQL or NoSQL or whatever.

 

– We have lots of devops things, including deployment automation for servers around the world; sysadmin and shell scripting ftw.

 

– We’ll like you more if you can combine programming and UI/UX; we try to avoid silos, I prefer working with people who can solve an interesting computational problem and put together a good GUI to hide the computation from the humans. Being a photoshop guru is not essential though.

 

Could be full-time, part-time or freelance scenario. There’s a bunch of things to get done right now. They’re usually interesting. There’ll probably be some more things to do after that. Sound interesting? Senda cover letter and your CV to team@teamrubber.com. We don’t place too much faith in CVs, the covering letter is really what we look at. If we like the look of yours we’ll get you in for a standard hiring interview. No applications will be accepted via recruitment companies.

 

Cheers,

 

Andy (Director) and Jess (Developer)

 

Account Manager role that still doesn’t suck

Andy Parkhouse - July 15th, 2013

(This is an ad for a job at Delib, part of Team Rubber)

I need someone to talk to our government and public sector customers a lot, helping them get the most from our digital democracy apps, and helping them engage and consult citizens well.

The most important goal for Delib is to have happy customers who keep using our apps (which are typically used on an annual subscription basis); great account management is vital for this. It’s about retention retention retention, and if we get it right it’s an all round win: our customers are happy, we’re happy, and together we’re helping citizens connect better with decision making.

We work in Bristol and London (UK), and Canberra (Australia); this job is based in Bristol, working with customers around the world. The job doesn’t suck; well maybe it doesoccasionally(mostly because our customers are in different timezones which can sometimes mean early starts or working late, but not usually because we screwed up), but generally it’s pretty good.

The people here are smart, demanding and have each other’s backs. The products are awesome, and we do something worthwhile. We work with government at the highest levels, and we work with local neighbourhoods and niche communities that are just as important.

We share studio space with Viral Ad Network and Rubber Republic (I’m a co-founder of both), which makes the place varied and interesting, but this job is very firmly with Delib. The challenge is to build a world-wide community of customers who are delighted with our democracy apps, and I need someone who will thrive on that (and not just for the short-term; we make long-term hires and aim to keep people learning and rewarded).

The account management role is well defined. It’s a vital connection between the work of our sales team and the work of our production team who build, maintain and support our apps. It also involves working with our studio services and financials team.

The work, in bullet points
Daily

  • Be responsible for a specific set of our customers; and also assist other account managers (currently a team of two) as needed, to cover absence, holidays etc.
  • Work with sales team to pitch and win opportunities, then take those customers through our on-boarding process (meh, buzzwords), and then maintain the account relationship and ensure we retain the customer.
  • Communicate with customers by phone, email, and face to face as needed; (this is not a job for anyone who’s afraid of the phone or meeting people).
  • Deliver training to new customers – which can sometimes mean a bit of hot-footing it around the country – but more importantly, establishing enthusiasm for our products.
  • Identify and grow opportunities within existing accounts where additional products/services can be useful to the customer (you’ll need to be comfortable selling to people you have relationships with, but this role will never involve cold-selling, that’s a promise).
  • Manage feedback on product improvement and proactively identify possible new features.
  • Help resolve support and account admin issues.
  • Work with the production team to get customers’ needs met, or their expectations managed.
  • Help keep the studio running smoothly by keeping paperwork and admin moving, and being involved in planning etc.
  • Seek references, recommendations & case study opportunities from customers.
  • Share news and thinking with our customers and the wider digital democracy / gov community (mostly via Twitter, sometimes blog posts).

Requirements / experience

  • A will to win. Winning is best.
  • Strong writing skills; this job involves a lot of writing and it needs to be done well.
  • Happy talking to people on the phone, and in meetings / presenting.
  • Initiative: the cliche is ‘self-starting’. You’ll drown in our environment if you can’t just turn up and work well without prompting or constant prodding. We work flexible hours, and we don’t have time to arse around chasing people who are AWOL or shirking.
  • To have an understanding of business, professional and account management fundamentals. This role is not suitable for people starting their career – genuinely sorry about that, we do hire a lot of fresh graduates at Team Rubber, but not this time.
  • To thrive on building and maintaining relationships with our customers, and also to be able to maintain strong productive relationships with the rest of the team. The role is demanding in this respect as you have to move frequently between different sets of problems, reconcile multiple points of view, and sometimes you’ll have to tell people things that they don’t want to hear; you have to do that well and come out with a win.
  • You’ll need to be able to soak up technical knowledge; you’ll need this to deal with admin tasks that have technical aspects (such as getting domain names set up correctly). You’ll also need it to communicate fluidly with our customers; to do this it’s essential to build an understanding of software engineering fundamentals (not how to program, but the production and operation of software – we can teach this if you have the interest and smarts for it). To help our clients directly, you’ll also need to learn some html and things like embedding rich media.
  • Knowledge about public policy isn’t essential, but you’ll need to cultivate an interest in this. You need to be able to understand the different levels of government and public bodies around the world, and their different functions and needs. You’ll also need to engage with things like data protection.
  • The job involves collaborating to write tenders and pitches. These can be a grind; I won’t pretend otherwise. The solution to this is to get them done well, and take pleasure in winning them.
  • The job is in Bristol, UK. Don’t live here? Relocate, Bristol is awesome.

We also do all the standard tech-company stuff: Mac laptop, second screen, good chair, nice office, nine kinds of tea, company events, and training as you need it. We hate to waste money, but we invest heavily in the things we value: good tools, supporting people and rewarding success.

Who are you? I don’t know. I’ve got no pre-conceptions, only the requirements above. It’s an extremely demanding job, but done well, it’s also enormously fun, challenging and rewarding. Money isn’t mentioned here, but I’ve got some figures in mind; they’re not excessive but you can live on it. Grow with us.

Interested?
Send a covering letter to Annabel, and yes, a CV, tiresome as they are. We don’t place too much faith in CVs but the bad ones help us choose who gets routed to the no pile (we don’t enjoy saying no by the way). The covering letter is really what we look at. If we like the look of yours we’ll get you in for a standard hiring interview. Fancy that? Drop us a line. Closing date is Wednesday 7 August.

Software Sales that doesn’t suck!

Lorna Moir - November 23rd, 2012

We’re looking for a conscientious sales person to champion our awesome digital democracy apps to local government and the public sector, with the potential to eventually lead sales on one of our most established products.

Job Spec& Candidate Requirements

You’ll probably have graduated from university in the last few years. You can definitely spell and know where to put a semi-colon. And we’ll expect you to be more than competent at the standard sales fare. Some of the tasks we would include within this are:

+ Working through existing contacts and undertaking research to find new ones
+ Keeping up with relevant sector news and developments
+ Cold calling to public sector organisations and staying resilient when the chips are down
+ Tailoring existing assets and editing information based on the sales opportunity
+ Nurturing relationships to move leads through the sales pipeline and closing sales effectively
+ Running remote screen-share product demonstrations
+ Maintaining clear and detailed records on our CRM system

Here are some things that we’re looking for in addition to the givens above, which are more specific to this role:
+ Experience of working with the public sector isn’t essential, but you’ll need to cultivate an interest in public policy, government and community engagement
+ An understanding of the concept of SaaS and software engineering fundamentals, to enable you to communicate fluidly about our web apps and get involved in discussions about product development
+ A willingness to share news and thinking with the wider digital and government community, mainly via Twitter
+ A natural ability to collaborate with the rest of the sales team, plus our account managers and developers, to keep our apps awesome and our customers pleased.

Benefits

+ Salary starting at £18k, rising to £19k after a 3-month probationary period
+ Ideally, this is a full-time job (37.5 hours) but we might be flexible if it is a deal-breaker
+ Generous holiday allowance (24 days plus time off over Christmas)
+ Flexi time scheme (with core hours from 9.30-6)
+ Company outings and opportunity to get involved in out of hours networking

The Company

We’re a smallish team of about 15, based in Bristol City Centre.

The people here are smart, demanding and have each other’s backs. The products are awesome, and we do something worthwhile. We work with government at the highest levels, and we work with local neighbourhoods and niche communities that are just as important.

We also do all the standard tech-company stuff: Mac laptop, second screen, good chair, nice office, nine kinds of tea, toast, company events, and training as you need it. We hate to waste money, but we invest heavily in the things we value: good tools, supporting people and rewarding success.

How to apply

Please send your CV and the all-important Cover Letter to annabel@delib.net

We’ll be in touch if we think you might be right for an interview. (We’d love to promise that we’ll also let you know if you’ve been unsuccessful, but it depends how many CVs we get. Sorry.)

Hiring: Software Testing / Test Automation

Andy Parkhouse - May 21st, 2012

We’re rebuilding a big web app and I need someone to take care of testing and engineering test automation.

We have a decent environment (in Bristol) where we write software. It’s not perfect; it’s a bit busy, but we care and say thanks, and the people are ok and I reckon that counts for a lot. We also have version control and testing and decent chairs and lunch, a lack of fear and no pissy politics.

This job will work better if you’re in Bristol, face to face communication is valuable for this role, but we can also work with you remotely. We have irc, and a ticketing system and version control, and we’re used to working with people around the world (we have staff in multiple locations; some of us also contribute to open source projects). We can also overlap time zones (within reason), but you’ll have to provide your own chair and lunch. icon razz Hiring: Software Testing / Test Automation

You’ll be testing software already, and familiar with tools similar to Selenium and Hudson, as well as being technically capable of talking to our programmers, and solving engineering problems. We’ll be doing interesting things with automation for deployments and system management, and you’ll need to be involved with this. It’s a fun challenge because mistakes cost us real money icon smile Hiring: Software Testing / Test Automation

It’s probably a full-time permanent position, but we’ll consider flexible ways of getting stuff done.

Interested? Drop me a line: andy@teamrubber.com

Delib are looking for a Sales Consultant

Rowena Farr - March 12th, 2012

Delib are looking for a Sales Consultant to join our small and friendly Bristol based team.

We are looking for an individual to start on a full time 3 month fixed contracts with a view to permanent extension.

The role with Delib will primarily involve calling Public Sector organisations on a full time basis and will involve the following responsibilities on a daily basis:

  • Work through existing contact lists or research and find contacts
  • Cold call public sector organisations with a view to generating leads for Delib’s products (call target is 40-50 calls a day)
  • Follow-up on calls with targeted email to contact based on the nature of your conversation
  • Nurture relationships with contacts and move leads on through the sales pipeline
  • Maintain clear & detailed records on people contacted and status of contact/organisation. Update records as required.
  • Provide phone demos of products where necessary

Benefits

Generous holiday allowance (24 days plus time off over Christmas)

Flexi time scheme (with core hours from 9.30-6)

Contract based on 37.5 hours a week and based in a central Bristol office

Company outings and opportunities to get involved in out of hours networking etc

The starting salary for this position is £16k

If you are interested in applying for this position please send a short covering letter and CV to rowena@delib.co.uk

Hiring Hiring Hiring

Andy Parkhouse - July 20th, 2009

We have no fewer than *three* shiny new jobs to fill (and a few more besides):

Rubber Republic Account Director

Financial Controller

Programming and development that doesn’t suck

Check em out, tell your friends!