Archive for the ‘Opinion Research’ Category

Outliers

Andy Parkhouse - September 18th, 2009

Recently some silliness was going on in one of my favourite web forums. Toys were thrown from prams, names were being called, it was all very exciting, but only for drama whores, so being community-minded I went looking for something about internet dramas to remind people to stop with the unacceptable behaviour.

Along the way I found this chart, which is fun, probably just about accurate, and dovetails into an ongoing debate / development project / rolling bunfight we’re having about tracking and measuring opinion.

internetdrama Outliers

Found via Skeptobot: Comic #01 – Internet Drama

The chart is drawn as a bell curve. Can it be replotted as a power law?

I like

Ben Witnall - September 2nd, 2009

http://techcrunchies.com

What? I’m a busy boy – I don’t have time to write fully-fledged blog posts or go searching the internet for statistics…

Will Trade Shoes for Broadband

Andy Parkhouse - August 6th, 2009

BBC News has nice coverage of what consumers would cut spending on during the downturn. Interesting choices. Report based on an Ofcom survey. Nice graphs charts

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Oh Yeah? Prove It – Measuring Social Media

Andy Parkhouse - April 20th, 2009

Useful blog piece on hard metrics and anecdotal evidence for the value of social media. Via Power Shift – Social Media Blog

Knowing how to make careful use of both measured and anecdotal evidence is important.

Things that can be objectively measured meaningfully *should* be measured, and decisions should be based on that hard evidence.

Where objective measurement is either *very difficult*, or conceptually *not possible*, anecdotal evidence is a powerful input to decision-making.

Economist Snippet on Social Media for Marketers

Andy Parkhouse - April 9th, 2009

Useful article from this week’s Economist about how the economic downturn is affecting marketing strategies. Final three paragraphs very interesting – snippets below.

“Interest in things such as green products and healthy foods will continue to grow in a post-crisis world, but customers will be less willing to pay a premium for them, and will demand more value for money when they do.”

“The downturn will also accelerate the use of social media, such as blogs and social-networking sites, by consumers looking for intelligence on firms and their products [...] Social media make it harder for brands to pull the wool over consumers’ eyes, but they also offer canny companies a powerful new channel through which to promote their wares and test new products and pricing strategies.”

“…this recession has triggered a wholesale reappraisal by shoppers of the value that their habitual brands deliver. The winners will be those that adapt intelligently to the new reality. The losers will be those who think they can win simply by telling consumers to ‘Want It!’”

Opinion Suite product site gets a makeover

Ben Witnall - February 4th, 2009

We’ve been doing good work on our open source e-consultation and opinion research software package, Opinion Suite, and we’ve just set live a revamped product site to show it off to people.  Featuring snazzy videos from Gez and Michaela, answers to all those burning Opinion Suite questions and lashings of lovely white space, it really is the only place to be for anyone interested in ‘a consultation system that works the way you want it to‘.

The content will be getting updated to bring it up to speed with Opinion Suite’s impressive progress so keep an eye on http://www.opinionsuite.com/ — and thanks to all involved in getting it off the ground so quickly (I’m looking at you, Andy, Damon, Nick, Rick).

How to win arguments and influence people

Chris Quigley - January 21st, 2009

“Logic is the anatomy of thought” – John Locke

Formal logic holds that a good argument is a “sound” argument – i.e. an argument in which the truth of the propositions logically guarantees the truth of the conclusion.

By using formal logic, it is possible to infer (via deduction or induction) whether an argument is sound or not by testing whether the conclusion is made true by the supporting propositions.
A classic example of an argument based on formal logic is:
Proposition 1: “All humans are mortal”
Proposition 2:  “David Beckham is human”
Conclusion: “David Beckham is mortal”

In every day life most people use “informal logic” in their reasoning and arguments.  This is a much less strict version of logic that doesn’t accord to the strict rules of inference that formal logic – e.g. mathematical logic -  does.

Informal logic is not so much about “truth” but more to do with “persuasion”.  And as the at the core of persuasion is the idea of making it easy for your audience to “understand” you, it is of the utmost importance to ensure arguments are “well structured” and each part of the argument can easily be picked apart.

A classic format of “Informal logic” is based around a 4-tiered structure:
- Your position (I think . . .) – what you think overall
- Propositions (Because . . .) – reasons that support your position
- Arguments (As . . .) – supporting arguments that back up each of your propositions (this is also referred to as a minor “proposition”)
- Evidence (Supported by . . .) – supporting evidence to back up your arguments

So using this structure, an argument may look like this:
- Position: Liverpool are better than Everton
- Proposition: Because Liverpool are more successful on the pitch
- Argument: As Liverpool have won more cups and are higher in the league
- Evidence: Which is supported by the fact that Liverpool have won the Champions League 5 times, Everton have never won it.

Acknowledging this tiered informal logic structuring means it’s easy to formulate an argument – and equally easy for the audience to pick it apart, and judge for themselves whether they believe in the truth of each of the premises of the overall argument – i.e. the propositions, supporting arguments and supporting evidence.

Additional to the informal logic structure, influential arguers should also takes into account two further components of persuasive argument proposed in Aristotelian rhetoric:
- pathos (the convictions of the audience to whom an argument is addressed)
- ethos (the character of the arguer)

(N.B. Aristotle’s third component was logos – the logic of the argument)

Classic uses of pathos in persuasive arguments include the use of “metaphor” or “story telling”.  By anchoring your propositions in your audience’s world makes them much easier to engage with.

The core to ensuring an arguer establishes ethos, is to show “moral competence” and high levels of knowledge.  This can be done implicitly by the cogency and stature of your argument, or explicitly by ensuring your arguments are well supported by weighty evidence.

So to recap, borrowing off and updating Aristotle’s ancient (and ever prescient) wisdom, there are 3 rules to follow if you’re going to win arguments and influence people:
- Logos – structure your argument well, and make sure it holds true (even if it’s not true make your position at least seem true)
- Pathos – back up your position with propositions which use stories and language that chime with your audience.
- Ethos – make sure your arguments are well founded, and backed up with some juicy (believable) evidence.

Say hello to aMap

Chris Quigley - January 21st, 2009

Drum roll . . .
I’m pleased to announce to everyone in TeamRubber that aMap has now officially launched!
Huge thanks for everyone who’s been involved with aMap (you know who you are, and if you don’t you’re mentioned here!) + also, a big thank you for all those in the team who are now helping out with the launch.

Most of you won’t really know what aMap’s about – other than seeing copies scattered around the office – and seeing people frantically packing them up. To help understand the background to aMap you should check out the aMap site. Over the next week or so, I will also be posting up blog posts relating to the theory behind aMap – touching on the concepts of informal logic and argument theory – so you can all indulge in some faux philosophical musings.

+ finally, over the next week I’d like you all to help Jake and Helen in getting aMaps out to the world. As part of this we’d like each of you to list 3 or more of your family / friends who you’d think would like aMap and then send them a few copies. We’ve written up some standard letters to help – and Jake and Helen are there to help . . .

We’d also like you all to each create your own customised online argument (using our widget maker) and send these to friends / embed them in your blogs / online communities to get the internet buzzing with arguments . . .

+ finally finally – the next step for aMap is to get it stocked in shops – so if you know of anyone who works for a bookshop / gift shop / publisher or if you’ve got ideas of shops that could stock them do send in ideas to either me or Helen.

Huge thanks + happy arguing . . .

Sail away to the forest! We shipped an Ideas Forest!

Laura Wotherspoon - October 28th, 2008

To the glorious sounds of Enya’s Orinocco Flow, it flew into existence…

Delib’s first Ideas Forest, prepared lovingly for DIUS (the Department for Innovation Universities and Skills) is now live.

It’s a pretty one, so be sure to take a peek.

Thanks to everyone involved.

picture 5 Sail away to the forest! We shipped an Ideas Forest!

The Increasing Value Of Viral Video

Ian Ochiltree - October 15th, 2008

A recent study by Feed Company – entitled “Viral Video Marketing Survey: The Agency Perspective” – has yielded some interesting indications of where we could see the ever-expanding world of virals heading in the future.

80% of (presumably traditional) ad-agency executives and media buyers were accustomed with viral video, with some 72% say that advertisers were interested in utilising viral video in their marketing strategy. These figures correlate with 70% of said agencies and media buyers planning to increase their viral video marketing budget.

The report also states that agencies are turning to viral video due to its inherent value compared with traditional media and its cost effectiveness in the face of an “economic downturn”.

While this undoubtedly being promising news for companies like Rubber Republic, the report also gives feedback on agency and media buyer qualms with viral marketing, and their suggestions for improvement in this area. Responding to the concerns and expectations of our clients will be key in maintaining these positive steps in the future.

I would like to see a study like this also take into account industry attitudes towards viral game content. It is surprising that – despite some of the great virals of the last few years being in game format and the platform’s appeal and versatility – viral video still maintains a place as the ‘default viral’ form.

Nonetheless, this is a valued and insightful piece of research.

Read the study

Reference: Marketing Vox

Post originally written for the Rubber Republic Blog